1-Min Read Using the Silverdale Portal for Support and Ticket Tracking This video walks through how to use the Silverdale portal on Pinanga to get support and manage your requests. It covers how to use Ask Dale to describe an issue, receive guided solutions, and log a ti... Helpdesk PINANGA
1-Min Read Warranty Replacement Flow via Helpdesk The Warranty Replacement Flow via Helpdesk is a powerful enhancement that streamlines the handling of product replacements under warranty. It introduces a dedicated “Replacement” action button directl... Helpdesk Silverdale Apps
1-Min Read Ticket Multiple Assignee Efficient ticket resolution requires collaborative teamwork, especially when handling complex support issues. The Assign Multiple Users to Helpdesk Tickets module enhances Odoo's Helpdesk module by en... Helpdesk Silverdale Apps
1-Min Read SME Record's Responsibles For organizations where managerial oversight is key to workload tracking and performance analysis, it is essential to quickly identify who is supervising assigned staff across Helpdesk Tickets and eLe... Helpdesk Silverdale Apps
1-Min Read SME Website Ticket Search Portal users often need to retrieve support tickets using keywords from previous conversations, reference numbers, or ticket subjects. However, Odoo’s default website search does not include helpdesk ... Helpdesk Silverdale Apps
1-Min Read Show Ticket Price For Single Ticket The SME Show Ticket Price for Single Ticket feature enhances the event management experience for both online webinars and in-person classes. With this feature, when an event is created with both membe... Event Helpdesk Odoo Support Silverdale Apps
2-Min Read SME Silverdale Care Managing business processes and maintaining operational efficiency often requires dedicated support and access to relevant resources. The Silverdale Care feature is designed to provide businesses with... Helpdesk Silverdale Apps eLearning
4-Min Read Introducing Silverdale STAR Side Panel Plugin In our ongoing mission to make support more accessible and effective, we’re excited to introduce the STAR Side Panel , a new extension designed exclusively for our STAR clients. The STAR Side Panel br... Helpdesk Odoo features
1-Min Read Visitor Notification Redirection The Visitor Notification Redirection feature improves visitor management by ensuring that hosts are redirected to the visitor's form upon clicking a notification in the chatter. This feature eliminate... Event Helpdesk Odoo Silverdale Apps
1-Min Read Audit Tracking On Help Tickets The Audit Tracking on Help Tickets feature enhances the Helpdesk module by adding time tracking for tickets as they move through various stages and teams. This system captures and records the duration... Audit Helpdesk Silverdale Apps
2-Min Read Silverdale Knowledge Base Empower Your Business with Silverdale’sKnowledgeBase In today’s fast-paced business world, staying informed and equipped with the right tools is crucial for success. At Silverdale, we understand the c... Helpdesk Odoo Training
3-Min Read Finding the Balance Between AI and Human Interaction in Customer Support As AI technology advances, one question that frequently arises is whether AI chat can ever be as effective as human chat in customer support. While AI excels at delivering information rapidly, the ans... Automation Helpdesk