SILVERDALE STAR
Odoo support that does not meter your questions.
STAR is our unique all-you-can-eat service that provides access to unlimited Support, Training, Apps, and Resources for a fixed monthly price.
Unlimited Support
Unlimited Training
600+ Odoo Apps
Odoo Resources
Unlimited Support
Unlimited Training
600+ Odoo Apps
Odoo Resources
Why STAR works differently
If your partner bills by the hour, you are training your team to stay quiet.
People stop asking questions because every question feels billable. Workarounds pile up, small problems become normal, and eventually the ERP starts creating more friction than it removes.
STAR changes the incentive. Ask early. Fix properly. Keep moving. Support should make the system easier to use, not make people hesitate before asking for help.
We take over from other partners regularly. We support Odoo systems we did not implement. If your database is live and underperforming, that is not unusual to us.
The point
We are not the cheapest line item. We are the partner you stop replacing.
Why STAR works differently
If your partner bills by the hour, you are training your team to stay quiet.
People stop asking questions because every question feels billable. Workarounds pile up, small problems become normal, and eventually the ERP starts creating more friction than it removes.
STAR changes the incentive. Ask early. Fix properly. Keep moving. Support should make the system easier to use, not make people hesitate before asking for help.
We take over from other partners regularly. We support Odoo systems we did not implement. If your database is live and underperforming, that is not unusual to us.
The point
We are not the cheapest line item. We are the partner you stop replacing.
STAR plans
Pick the level that fits your team.
Same support model. Same access to Silverdale. Choose based on the size of your Odoo team.
Solo
For individual Odoo users.
Get Solo- Pinanga included, single license
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
24 hour setup. No long term commitment.
Grow
For smaller teams building around Odoo.
Get Grow- Pinanga included, up to 6 licenses
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
24 hour setup. No long term commitment.
Scale
For growing teams running Odoo across the business.
Get Scale- Pinanga included, up to 20 licenses
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
24 hour setup. No long term commitment.
Enterprise
Let's Meet
For larger and more complex Odoo environments.
Contact Us- Pinanga included, custom licenses
- Onsite support and training
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
Built around the requirements of your Odoo environment.
All STAR plans include ongoing Odoo support without hourly billing.
STAR plans
Pick the level that fits your team.
Same support model. Same access to Silverdale. Choose based on the size of your Odoo team.
Solo
For individual Odoo users.
Get Solo- Pinanga included, single license
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
24 hour setup. No long term commitment.
Grow
For smaller teams building around Odoo.
Get Grow- Pinanga included, up to 6 licenses
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
24 hour setup. No long term commitment.
Scale
For growing teams running Odoo across the business.
Get Scale- Pinanga included, up to 20 licenses
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
24 hour setup. No long term commitment.
Enterprise
Let's Meet
For larger and more complex Odoo environments.
Contact Us- Pinanga included, custom licenses
- Onsite support and training
- Unlimited training and support
- All training materials
- 600+ apps and features
- 5% hardware discount
- Direct Print module
- External email sending service
Built around the requirements of your Odoo environment.
All STAR plans include ongoing Odoo support without hourly billing.
Two ways to support Odoo
Same system. Very different economics.
À la carte support
$5,850
Typical monthly cost when support,
audits and apps are purchased separately.
STAR by Silverdale
$2,000
One fixed monthly fee.
No support timer.
Two ways to support Odoo
Same system. Very different economics.
À la carte support
$5,850
Typical monthly cost when support,
audits and apps are purchased separately.
STAR by Silverdale
$2,000
One fixed monthly fee.
No support timer.
Odoo support under STAR
What happens when you send Silverdale a ticket?
You should not have to wonder who saw your ticket, whether it is urgent, or how long it will sit in a queue. STAR is built to move support forward.
30
minutes to triage
Every ticket is assessed quickly, routed properly, and given a clear next step.
What happens next
01 / Triage
We assess the issue.
The ticket is reviewed within 30 minutes so urgency, ownership, and next steps are clear.
02 / Escalate
Critical means critical.
Business critical issues receive a P1 response instead of waiting in the normal queue.
03 / Resolve
Your team owns it.
Deeper issues go to your dedicated three person team. Quick fixes can be answered immediately by Dale AI.
04 / Remember
We document the fix.
The answer becomes reusable knowledge so your team does not have to solve the same problem twice.
More than support
STAR is built around keeping Odoo useful.
Support is only one part of it. STAR gives your team ongoing access to the people, tools, and resources needed to get more from Odoo.
Unlimited support and training
600+ built in Odoo apps
Onsite support
5% off Odoo compatible hardware
External email sending service
PINANGA operating software
No hourly billing.
Hourly billing makes every question a cost decision. STAR removes the timer so the incentive is to solve problems, share knowledge, and build a long term partnership.
Odoo support under STAR
What happens when you send Silverdale a ticket?
You should not have to wonder who saw your ticket, whether it is urgent, or how long it will sit in a queue. STAR is built to move support forward.
30
minutes to triage
Every ticket is assessed quickly, routed properly, and given a clear next step.
What happens next
01 / Triage
We assess the issue.
The ticket is reviewed within 30 minutes so urgency, ownership, and next steps are clear.
02 / Escalate
Critical means critical.
Business critical issues receive a P1 response instead of waiting in the normal queue.
03 / Resolve
Your team owns it.
Deeper issues go to your dedicated three person team. Quick fixes can be answered immediately by Dale AI.
04 / Remember
We document the fix.
The answer becomes reusable knowledge so your team does not have to solve the same problem twice.
More than support
STAR is built around keeping Odoo useful.
Support is only one part of it. STAR gives your team ongoing access to the people, tools, and resources needed to get more from Odoo.
Unlimited support and training
600+ built in Odoo apps
Onsite support
5% off Odoo compatible hardware
External email sending service
PINANGA operating software
No hourly billing.
Hourly billing makes every question a cost decision. STAR removes the timer so the incentive is to solve problems, share knowledge, and build a long term partnership.
STAR case study
How STAR transformed a sales process in 90 days.
A professional services firm had Odoo CRM. What it needed was structure.
01 / Challenge
Odoo was there. The process was not.
Reps were frustrated, deals stalled, follow ups were manual, and only 22% of leads converted.
02 / Silverdale
We rebuilt the sales process inside Odoo.
Stages were redesigned, follow ups automated, playbooks embedded, and reporting made visible to the team.
03 / Result
CRM became a system that drove the work.
Conversion doubled, pipeline time dropped, inactive deals nearly disappeared, and CRM adoption reached 100%.
22% → 48%
Lead conversion
28 → 17 days
Pipeline time
54% → 91%
Task completion
STAR case study
How STAR transformed a sales process in 90 days.
A professional services firm had Odoo CRM. What it needed was structure.
01 / Challenge
Odoo was there. The process was not.
Reps were frustrated, deals stalled, follow ups were manual, and only 22% of leads converted.
02 / Silverdale
We rebuilt the sales process inside Odoo.
Stages were redesigned, follow ups automated, playbooks embedded, and reporting made visible to the team.
03 / Result
CRM became a system that drove the work.
Conversion doubled, pipeline time dropped, inactive deals nearly disappeared, and CRM adoption reached 100%.
22% → 48%
Lead conversion
28 → 17 days
Pipeline time
54% → 91%
Task completion
We don't bill by the hour...you hate it, we hate it.
That’s why we created STAR.
STAR support FAQs
Questions before you switch support?
Straight answers about how STAR works.
1 Can you support an Odoo system another partner built?
Yes. That is common. We can step into an existing Odoo environment, understand how it has been configured, identify what is working and what is not, and support it from there.
2 Is STAR just branded ticket support?
No. STAR combines unlimited support, training, apps, and resources under one fixed monthly fee. The goal is not just to close tickets. It is to help your team use Odoo properly and keep improving it over time.
3 Do you bill STAR support by the hour?
No. STAR is not hourly. Projects are scoped and priced as projects, but day to day questions, support, and training are not put on a timer.
4 What industries do you support?
We work across manufacturing, distribution, services, and retail. The common thread is live, operational Odoo where inventory, finance, workflows, and users all need to work together properly.
5 Who is actually providing the support?
A US and Pakistan based team working US hours, with experience across process, data, configuration, and operations. You are not being routed through a script desk.
STAR support FAQs
Questions before you switch support?
Straight answers about how STAR works.
1 Can you support an Odoo system another partner built?
Yes. That is common. We can step into an existing Odoo environment, understand how it has been configured, identify what is working and what is not, and support it from there.
2 Is STAR just branded ticket support?
No. STAR combines unlimited support, training, apps, and resources under one fixed monthly fee. The goal is not just to close tickets. It is to help your team use Odoo properly and keep improving it over time.
3 Do you bill STAR support by the hour?
No. STAR is not hourly. Projects are scoped and priced as projects, but day to day questions, support, and training are not put on a timer.
4 What industries do you support?
We work across manufacturing, distribution, services, and retail. The common thread is live, operational Odoo where inventory, finance, workflows, and users all need to work together properly.
5 Who is actually providing the support?
A US and Pakistan based team working US hours, with experience across process, data, configuration, and operations. You are not being routed through a script desk.
If you need an Odoo partner who answers without opening a clock, talk to us.
Thank you !
Our team will get back to you as soon as possible.
In the meantime we invite you to visit our website.