Ticket Multiple Assignee Efficient ticket resolution requires collaborative teamwork, especially when handling complex support issues. The Assign Multiple Users to Helpdesk Tickets module enhances Odoo's Helpdesk module by en... Helpdesk Silverdale Apps
Show Ticket Price For Single Ticket The SME Show Ticket Price for Single Ticket feature enhances the event management experience for both online webinars and in-person classes. With this feature, when an event is created with both membe... Event Helpdesk Odoo Support Silverdale Apps
SME Silverdale Care Managing business processes and maintaining operational efficiency often requires dedicated support and access to relevant resources. The Silverdale Care feature is designed to provide businesses with... Helpdesk Silverdale Apps eLearning
Introducing Silverdale STAR Side Panel Plugin In our ongoing mission to make support more accessible and effective, we’re excited to introduce the STAR Side Panel , a new extension designed exclusively for our STAR clients. The STAR Side Panel br... Helpdesk Odoo features
Visitor Notification Redirection The Visitor Notification Redirection feature improves visitor management by ensuring that hosts are redirected to the visitor's form upon clicking a notification in the chatter. This feature eliminate... Event Helpdesk Odoo Silverdale Apps
Audit Tracking On Help Tickets The Audit Tracking on Help Tickets feature enhances the Helpdesk module by adding time tracking for tickets as they move through various stages and teams. This system captures and records the duration... Audit Helpdesk Silverdale Apps
Silverdale Knowledge Base Empower Your Business with Silverdale’sKnowledgeBase In today’s fast-paced business world, staying informed and equipped with the right tools is crucial for success. At Silverdale, we understand the c... Helpdesk Odoo Training
Finding the Balance Between AI and Human Interaction in Customer Support As AI technology advances, one question that frequently arises is whether AI chat can ever be as effective as human chat in customer support. While AI excels at delivering information rapidly, the ans... Automation Helpdesk
Silverdale x Artificial Intelligence In today’s rapidly evolving business landscape, AI is a game-changer. At Silverdale , we’re fully embracing this powerful tool to enhance both our internal operations and the way we serve our clients.... Automation Helpdesk
Customer Reference at Ticket (F1848) Customer reference numbers are often used to track interactions and provide context for support requests. The Customer Reference feature allows businesses to display customer reference information dir... Helpdesk Silverdale Apps
Enable Filter and Group-By for Ticket Type on Portal (F1869) Managing support tickets effectively is crucial for both businesses and customers, especially when there are multiple ticket types involved. The Enable Filter and Group-By for Ticket Type on Portal fe... Helpdesk Silverdale Apps
Enable/Disable user to access Helpdesk Tickes on Portal (F1871) Providing customers with access to their helpdesk tickets through a portal can improve transparency and communication. The Enable or Disable User Access to Helpdesk Tickets on Portal feature allows bu... Helpdesk Silverdale Apps