You're Paying for Odoo Support. What Should You Actually Expect?

A ticket being closed doesn't necessarily mean the problem was solved. Good support has to go further: triage, ownership, testing, documentation, follow-up, training, and people who already understand your environment.

This session breaks down what we believe companies should expect from an Odoo support partner.

We'll Cover

• What should happen after you submit a ticket
• What triage should look like
• Why continuity matters
• Why your support team should know your environment
• When fixes should be tested in staging
• Why fixes should be documented
• Why recurring tickets deserve investigation
• Where training fits into support
• What follow-up should look like
• How hourly billing changes support behavior
• Questions to ask your current Odoo partner

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