This feature improves data integrity and customer management by adding a duplicate account prevention system to the Odoo website registration and checkout process.
Key Features
- Real-Time Duplicate Check: When a customer registers or checks out, the system checks their email (and optionally name/address) against existing customer records.
- User-Friendly Warning: If a match is found, a message appears: "An account with this email already exists."
- Guided Actions: The customer is presented with options to Log in or Reset Password to regain access to their account.
- Configurable Matching Rules: Allows optional validation using both email and personal details like name and address.
User Steps
- A customer goes to the website and starts checkout or account registration.
- They enter their email address.
- The system checks for existing accounts.
- If a duplicate is found:
- A warning message appears.
- The customer can choose to log in or reset their password.
- If no duplicate is found, the process continues normally.
Benefits
- Prevents Duplicate Profiles: Avoids the common problem of multiple accounts for the same customer.
- Improves Customer Experience: Customers can quickly recover their account without contacting support.
- Enhances Data Accuracy: Keeps the CRM clean and avoids fragmentation of customer history.