1-Min Read Warranty Replacement Flow via Helpdesk The Warranty Replacement Flow via Helpdesk is a powerful enhancement that streamlines the handling of product replacements under warranty. It introduces a dedicated “Replacement” action button directl... Helpdesk Silverdale Apps
1-Min Read Ticket Multiple Assignee Efficient ticket resolution requires collaborative teamwork, especially when handling complex support issues. The Assign Multiple Users to Helpdesk Tickets module enhances Odoo's Helpdesk module by en... Helpdesk Silverdale Apps
1-Min Read SME Record's Responsibles For organizations where managerial oversight is key to workload tracking and performance analysis, it is essential to quickly identify who is supervising assigned staff across Helpdesk Tickets and eLe... Helpdesk Silverdale Apps
1-Min Read SME Website Ticket Search Portal users often need to retrieve support tickets using keywords from previous conversations, reference numbers, or ticket subjects. However, Odoo’s default website search does not include helpdesk ... Helpdesk Silverdale Apps
1-Min Read Show Ticket Price For Single Ticket The SME Show Ticket Price for Single Ticket feature enhances the event management experience for both online webinars and in-person classes. With this feature, when an event is created with both membe... Event Helpdesk Odoo Support Silverdale Apps
2-Min Read SME Silverdale Care Managing business processes and maintaining operational efficiency often requires dedicated support and access to relevant resources. The Silverdale Care feature is designed to provide businesses with... Helpdesk Silverdale Apps eLearning
1-Min Read Visitor Notification Redirection The Visitor Notification Redirection feature improves visitor management by ensuring that hosts are redirected to the visitor's form upon clicking a notification in the chatter. This feature eliminate... Event Helpdesk Odoo Silverdale Apps
1-Min Read Audit Tracking On Help Tickets The Audit Tracking on Help Tickets feature enhances the Helpdesk module by adding time tracking for tickets as they move through various stages and teams. This system captures and records the duration... Audit Helpdesk Silverdale Apps
1-Min Read Customer Reference at Ticket (F1848) Customer reference numbers are often used to track interactions and provide context for support requests. The Customer Reference feature allows businesses to display customer reference information dir... Helpdesk Silverdale Apps
1-Min Read Enable Filter and Group-By for Ticket Type on Portal (F1869) Managing support tickets effectively is crucial for both businesses and customers, especially when there are multiple ticket types involved. The Enable Filter and Group-By for Ticket Type on Portal fe... Helpdesk Silverdale Apps
1-Min Read Enable/Disable user to access Helpdesk Tickes on Portal (F1871) Providing customers with access to their helpdesk tickets through a portal can improve transparency and communication. The Enable or Disable User Access to Helpdesk Tickets on Portal feature allows bu... Helpdesk Silverdale Apps
1-Min Read Non-billable Timesheet Feature on Ticket (F1918) Not all time logged on helpdesk tickets is billable, and businesses often need flexibility in determining which support activities should be charged to the customer. The Non-billable Timesheet Feature... Helpdesk Silverdale Apps