Silverdale Cares / How to get help

1. Single Sign-On

You can access all our help resources directly from your Odoo. Just click on the Silverdale Cares icon  and click Partner Access.

This will open a new tab in your browser and sign you in automatically. No need to create or remember a password for the Silverdale website.

2. Single Search

Search our entire knowledge base using any search terms you like.

With 1000s of articles, FAQs, best practices, data guides, process flows, and user trainings you can find what you are looking for quickly and easily.

Our single search is not restricted to generic information, it will also find content that has been created specific for your business.


3. Specific Search

When you are working with our support team on a specific issue, they can now point you towards the most relevant content by providing the S number.

Just type the S number into the search to get to that specific content.


4. Live Chat

If you can't find the content you are looking for, or have a more specific question, you can also chat with us live from 5am to 8pm Pacific Time.