The Deposit-Based Appointment & Cancellation Policy introduces a structured reservation system in Odoo where customers must pay a deposit to confirm their booking. The deposit varies based on the group size ($20 per person for up to 5 guests, $50 per person for groups of 6 or more).
When customers schedule an appointment via the website, they are presented with clear terms and conditions, including cancellation and no-show policies. The deposit is automatically applied to their final bill during the actual visit.
Cancellation rules are seamlessly managed:
- For groups under 5 guests, a $10 deposit per person applies, with a 100% refund if canceled more than 24 hours before the reservation.
- For groups of 6 or more, a $50 per person deposit applies, with the same 24-hour refund policy.
- Cancellations made within 24 hours, or no-shows beyond a 30-minute grace period, result in non-refundable deposits.
This feature ensures the restaurant secures revenue commitments, reduces no-shows, and provides customers with clarity and confidence when booking online.
Smart Reservation with Deposit Handling