The Configurable Repair Stages feature enhances the standard Odoo Repair module by enabling organizations to define custom repair stages and transition flows based on their operational requirements. This provides flexibility in managing complex or industry-specific repair processes beyond the default “Quotation,” “Confirmed,” “Under Repair,” and “Repaired” stages.
Key capabilities include:
- Creation of custom repair stages with labels, sequence order, and color coding.
- Configuration of allowed transitions between stages (e.g., skip steps or create non-linear flows).
- Option to define different workflows for different repair types, enabling tailored flows for electronics, mechanical equipment, warranty-based repairs, etc.
- Visibility control for each stage, including stage assignment rules or team-specific views.
- Integration with reports and dashboards to reflect the new custom stages.
Key Benefits:
- Flexible repair workflows tailored to the company's process.
- Improved team coordination by clearly defining responsibilities per stage.
- More granular status tracking, helping identify bottlenecks in the repair process.
- Enhanced reporting and analytics through stage-based filtering.
- Better support for multi-product or multi-service repair operations.
Example Use Case:
A company repairs both electronics and appliances. With this feature, it can create two distinct repair workflows:
- Electronics: Quotation → Diagnostics → Awaiting Parts → Repair in Progress → QA → Ready for Pickup
- Appliances: Quotation → Approval → On-Site Inspection → Repair → Customer Confirmation
Each repair order follows its appropriate workflow, improving visibility and process adherence.
Conclusion:
The Configurable Repair Stages feature brings powerful customization to the repair management process, enabling companies to design repair flows that align with their operational needs. It enhances clarity, traceability, and team efficiency, ensuring a scalable and structured approach to after-sales service.
Configurable Repair Stages