Check The Balance Of The Gift Card Online

Customers often want to know how much value remains on their gift card before they shop — but without a balance check tool, they are forced to guess or contact customer support. This creates friction, delays, and poor user experience.

The Gift Card Balance Check Online feature solves this by giving customers the ability to view their gift card balance instantly from the website. By simply entering their gift card code, users get an up-to-date display of remaining value, helping them plan purchases with confidence.

Key Features & Benefits:

Gift Card Balance Check via Website

• Adds a user-facing page on your Odoo website
• Customers can input their gift card code and check the balance in real time

Instant Lookup & Response

• System returns the remaining balance instantly
• Pulls data from the backend gift card model with full accuracy

Secure Validation of Card Codes

• Verifies that the card exists and is active
• Prevents disclosure of sensitive data for invalid or expired cards

Supports Purchase Planning

• Helps customers make informed decisions before checkout
• Reduces abandoned carts due to confusion over available gift funds

Customizable Design and Messaging

• The balance-check page can include custom instructions or brand styling
• Easily modified to match your store theme

Reduces Support Inquiries

• Frees up customer service teams from handling balance requests
• Improves customer satisfaction with self-service functionality

Example Use Case:

A customer receives a gift card as part of a holiday promotion. Before making a purchase, they visit your website and:

1. Navigate to the “Check Gift Card Balance” page
2. Enter their gift card code (e.g., GFT-2024-AB12)
3. Instantly see:

   Your remaining gift card balance is $42.75

They confidently proceed to checkout, knowing exactly how much they can spend.

Summary:

The Gift Card Balance Check Online feature enhances your Odoo eCommerce site by allowing customers to verify their gift card value at any time. It improves user experience, encourages purchases, reduces support workload, and delivers the modern, transparent functionality today’s shoppers expect.