ERP failures are a recurring headline in the business world — but what really drives them? 

On The ElevatIQ Podcast with Sam Gupta, Nick Foy shared hard-earned lessons from years of rescuing struggling ERP projects. He explained why the most common culprit isn’t the software vendor or system integrator, but over-customization. The more businesses deviate from standard, the more they create fragility, hidden costs, and higher failure risk. 

Nick emphasized the importance of rigorous business analysis before making any customization and why organizations should focus on adoption and alignment over endless tweaks. His insights offer a roadmap for leaders who want ERP systems that deliver outcomes, not headaches.