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BEGIN:VEVENT
UID:20260918T043727Z - 92298@ampj26
DTSTART;TZID=US/Pacific:20270224T100000
DTEND;TZID=US/Pacific:20270224T105000
CREATED:20260918T043727Z
DESCRIPTION:<a href="https://www.silverdale.us/event/support-discipline-wha
 t-good-odoo-support-actually-looks-like-41/register">Support Discipline: W
 hat Good Odoo Support Actually Looks Like </a>\nYou're Paying for Odoo Sup
 port. What Should You Actually Expect? A ticket being closed doesn't neces
 sarily mean the problem was solved. Good support has to go further: triage
 \, ownership\, testing\, documentation\, follow-up\, training\, and people
  who already understand your environment. This session breaks down what we
  believe companies should expect from an Odoo support partner.We'll CoverW
 hat should happen after you submit a ticketWhat triage should look likeWhy
  continuity mattersWhy your support team should know your environmentWhen 
 fixes should be tested in stagingWhy fixes should be documentedWhy recurri
 ng tickets deserve investigationWhere training fits into supportWhat follo
 w-up should look likeHow hourly billing changes support behaviorQuestions 
 to ask your current Odoo partner Save Your Seat Now!
DTSTAMP:20260918T043727Z
LOCATION:Silverdale Technology\, 3569 NW Lowell Street\, Silverdale WA 9838
 3\, United States
SUMMARY:Support Discipline: What Good Odoo Support Actually Looks Like 
X-ALT-DESC;FMTTYPE=text/html:<a href="https://www.silverdale.us/event/suppo
 rt-discipline-what-good-odoo-support-actually-looks-like-41/register">Supp
 ort Discipline: What Good Odoo Support Actually Looks Like </a>\nYou're Pa
 ying for Odoo Support. What Should You Actually Expect? A ticket being clo
 sed doesn't necessarily mean the problem was solved. Good support has to g
 o further: triage\, ownership\, testing\, documentation\, follow-up\, trai
 ning\, and people who already understand your environment. This session br
 eaks down what we believe companies should expect from an Odoo support par
 tner.We'll CoverWhat should happen after you submit a ticketWhat triage sh
 ould look likeWhy continuity mattersWhy your support team should know your
  environmentWhen fixes should be tested in stagingWhy fixes should be docu
 mentedWhy recurring tickets deserve investigationWhere training fits into 
 supportWhat follow-up should look likeHow hourly billing changes support b
 ehaviorQuestions to ask your current Odoo partner Save Your Seat Now!
END:VEVENT
END:VCALENDAR